At yeoul, we carefully manage every order to ensure safe and reliable delivery across India. Our goal is simple: deliver your products safely, reliably, and on time.

Order Processing

We aim for same-day processing on working days, while orders placed on non-working days are processed on the next working day. After dispatch, delivery typically takes 3–7 business days depending on your location within India. Remote areas may require additional time. If there are any unexpected delays, we’ll inform you promptly so you’re always updated on your order status.

Shipping Charges

All prepaid orders are shipped free of charge across India, so you can enjoy our products without worrying about extra costs. For customers who prefer Cash-on-Delivery, this option is available at most locations with a small additional fee of ₹50. We carefully manage all orders to ensure timely and secure delivery, regardless of your chosen payment method.

Receiving Your Order

If your package appears damaged, tampered with, or shows any sign of mishandling during transit, please refuse the delivery and contact us immediately at care@yeoul.in or +91 8413991525. Our team will guide you through the next steps and resolve the issue as quickly and smoothly as possible, so you can receive your products with confidence.

Multiple Products or Addresses

When ordering multiple products, we do our best to ship them together to simplify delivery and reduce any inconvenience. However, there may be instances where separate shipments are necessary due to stock availability or warehouse logistics. Each order is delivered to the address provided during checkout, so if you wish to send items to multiple addresses, please place separate orders for each location. This helps us ensure that every product reaches the correct destination safely.

Delivery Partners & Process

To keep your products safe during transit, we partner exclusively with trusted and reputable courier services. Each shipment is carefully assigned to the most reliable courier available in your region. Couriers typically attempt delivery up to three times, so providing a valid mobile number helps ensure smooth communication and successful delivery. If your delivery requires specific instructions, such as a preferred drop-off location, we will do our best to accommodate these requests. Some instructions may depend on courier capabilities, so contacting us in advance allows us to provide the most accurate guidance.

Shipping Coverage

Currently, we ship only within India, bringing authentic Korean skincare directly to your doorstep wherever you are.

For any shipping-related questions, please contact our customer support at care@yeoul.in or +91 8413991525.